Privacy policy

Last updated: 21.02.2026

This Privacy Policy explains how Sanaq (“Service”, “we”, “us”, or “our”), operated by Pavel Traskou (“Provider”), collects, uses, and protects personal data when you use the Sanaq platform.

By accessing or using the Service, you agree to the practices described in this Privacy Policy.

1. Service Provider

Service Provider: Pavel Traskou
Contact Email: info@sanaq.store

Sanaq is a retail management software platform including an Owner Application and Point-of-Sale Application used for store operations, analytics, loyalty programs, and subscription management.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors of the website;

  • Registered Users of the Service;

  • Individuals whose personal data is processed through platform-level functionality.

This Policy does not apply to data collected independently by retail stores using Sanaq. Users of the Service act as data controllers for their own Customer Data.

3. Roles Under Data Protection Laws

For platform account data:

  • Pavel Traskou acts as Data Controller.

For Customer Data entered by Users:

  • The User acts as Data Controller.

  • Sanaq acts as Data Processor, providing technical infrastructure only.

4. Information We Collect

We may collect the following categories of information:

Account Information

  • Email address

  • Login credentials

  • Subscription status

  • Device and session identifiers

Usage and Technical Data

  • IP address

  • Device type and operating system

  • Log files and diagnostics

  • Interaction with features and analytics

Payment Information

Payments are processed by Paddle.com Market Limited acting as Merchant of Record.
We do not store full payment card details.

Customer Data

Users may enter customer-related information such as:

  • Phone numbers

  • Names

  • Loyalty balances

  • Purchase history

This data remains under the control of the User.

5. How We Use Information

We use collected data to:

  • Provide and maintain the Service;

  • Manage subscriptions and billing status;

  • Improve performance and functionality;

  • Prevent fraud and abuse;

  • Provide technical support;

  • Comply with legal obligations.

We do not sell personal data.

6. Legal Bases for Processing

Depending on your location, processing may be based on:

  • Performance of a contract;

  • Legitimate interests (security, analytics, system improvement);

  • Legal obligations;

  • User consent where required.

7. Third-Party Services

We may use third-party providers to operate the Service, including:

  • Paddle.com Market Limited — payment processing and invoicing;

  • Cloud infrastructure and hosting providers;

  • Analytics and monitoring tools.

These providers process data under their own privacy policies and applicable legal frameworks.

8. Data Storage and International Transfers

Data may be stored and processed on servers located in multiple jurisdictions depending on infrastructure configuration.

By using the Service, you understand that data may be transferred internationally where permitted by law.

We take reasonable measures to ensure adequate protection of personal data during such transfers.

9. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Service;

  • Maintain system security;

  • Comply with legal and accounting obligations;

  • Resolve disputes.

Customer Data retention is controlled by the User acting as data controller.

10. Security Measures

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.

However, no system can guarantee absolute security.

11. Your Rights

Depending on applicable law, you may have rights to:

  • Access your personal data;

  • Correct inaccurate information;

  • Request deletion of data;

  • Restrict or object to certain processing;

  • Request data portability.

Requests may be submitted to:
info@sanaq.store

12. Children’s Privacy

The Service is not intended for individuals under 18 years old.
We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website.

Continued use of the Service after updates constitutes acceptance of the revised Policy.

14. Contact Information

Provider: Pavel Traskou
Email: info@sanaq.store